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Delivery Information

Please allow us to ship out the products in one to three working days after receiving the payment. This excludes the weekends and holidays in China, however, we will try our best to fulfill the orders as soon as possible.

Our service team will inform you if we can not ship out the products as scheduled.

Thank you for your understanding in advance.

As a start-up e-commerce site, in order to provide the fast and affordable logistic service to each of our customer, we cooperate with DHL and Singapore Post, by which we can send our product globally.

Singapore Post: 7-25 business days  website: http://www.singpost.com/

DHL: 3-7 business days worldwide  Website: http://www.dhl.com/en.html

Customer will receive the tracking number from Sigelei online store. In case of high peak seasons like Christmas, there will be a delay for the processing due to the over-crowded packages DHL/Singapore Post received.

If the tracking information of your package doesn't update more than 60 days, please kindly contact us and we will ship a new package to you or refund.

Note: Please make sure that you are aware of local custom rules and e-cigarette rules of your country before submitting any order. Sigelei Store is not responsible for any possible tariff or duties at destination countries’ customs, and products rejected, confiscated or destroyed by the customs in your countries.